How Can We Help?
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
Getting started with BetterLook is easy! Simply download the app from the App Store, create an account, and complete your profile setup. The app will guide you through the initial setup process to personalize your experience.
Yes, your privacy and security are our top priorities. We use industry-standard encryption to protect your data. Photos are processed locally on your device whenever possible, and we never sell your personal information to third parties. Read our Privacy Policy for more details.
To cancel your subscription:
- Open the Settings app on your iPhone
- Tap your name at the top
- Tap "Subscriptions"
- Select BetterLook
- Tap "Cancel Subscription"
Your subscription will remain active until the end of the current billing period.
Refunds for App Store purchases are handled by Apple. To request a refund:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find the BetterLook purchase
- Select "Request a refund" and follow the instructions
You can also contact us at support@betterlook.app for assistance.
To delete your account and all associated data:
- Open the BetterLook app
- Go to Settings
- Scroll down and tap "Delete Account"
- Confirm your decision
Alternatively, you can email us at support@betterlook.app to request account deletion. Please note that this action is permanent and cannot be undone.
If you're experiencing issues with the app, try these troubleshooting steps:
- Make sure you have the latest version of the app installed
- Restart the app by closing it completely and reopening
- Restart your device
- Check your internet connection
- Ensure your iOS version is up to date
If the problem persists, please contact our support team with details about the issue.
To restore your previous purchases:
- Open the BetterLook app
- Go to Settings
- Tap "Restore Purchases"
- Sign in with the same Apple ID used for the original purchase
Your purchases should be restored automatically. If you have any issues, please contact support.